Leadership |
| Dale Carnegie once said, “Do the hard jobs first. The easy jobs will take care of themselves.” |
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| When it comes to leadership, one of the hardest jobs for managers to do is interact effectively on a day-to-day basis. I’m not talking about saying a quick “hello” and “good morning” as you pass each other on the way to the coffee pot. That’s all well and good, but what I’m talking about is the kind of interaction that maintains and enhances self-esteem. |
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| Problems on the job are the hard stuff. They can be solved more effectively and less stressfully when a manager deals with what people do rather than with their attitudes or personal characteristics. |
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| Case Study in Leadership |
| Rosario is in charge of environmental services for a large hotel. “I needed to understand why the hotel was not getting value for the money spent with some of its vendors. I initiated an internal review process involving a variety of managers and supervisors,” she said. |
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| Rosario also sought one-on-one input from some of the team members. Having initiated the review process, she made clear to them her commitment to understanding their issues and in communicating priorities. |
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| The value of Rosario’s leadership helped her managers learn how to manage vendors more efficiently. It also gave her team confidence in their individual expertise. Rosario added, “The entire team felt more supported in solving problems on a day-to- day basis.” |
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Some Perspective |
| Organizations today face complex challenges. These challenges result in new and deeper demands on leadership. A cross-national study by the Center for Creative Leadership indicates that today’s leadership involves more collaborative and innovative approaches. Leadership is likely to be a major driver in helping organizations to retain a competitive advantage in the marketplace. |
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A Solution
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| Our experience has shown that first-line managers, and the leadership skills they possess, can determine not only whether an individual stays with an organization but also how much that individual contributes to the organization’s success. |
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| Vital Learning’s Essential Skills of Leadership will give your managers the skills they need to... |
- Delegate, evaluate performance, correct work habits, deal with complaints, and resolve conflicts while supporting team member self-respect and self- esteem.
- Base discussions about performance and work habits on behavior rather than on personalities and attitudes.
- Involve team members in goal setting, problem solving, and decision making.
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| ESL helps new managers, experienced managers, and aspiring managers to focus on the basic skills necessary to manage individuals, while also leading the team. |
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Learn more about Essential Skills of Leadership. |
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