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Essential Skills of Communicating

Impact

Managers and team leaders will be able to:

See that communication is a two-way process.

Construct clear, concise messages in the interest of the listener.

Manage nonverbal behaviors to reinforce the intent of messages.

Listen actively to improve communication.

Create a climate of open communication, which increases team members’ motivation and commitment.

The management skill level of first-line managers affects team member retention, overall productivity, even profitability. It’s the relationship between team leader and team member that’s critical to the success of an organization. And a strong relationship, built on mutual trust and respect, begins with effective communication.

Delivery Options

Classroom (4 hrs)

Online (1½ - 2 hrs)

Blended

Essential Skills of Communicating (ESC) provides the tools necessary to develop clear, concise messages. Focusing on communication as a two-way process, the program can help even experienced managers improve their messages by making them clear, well organized and aimed at the needs and interests of the listener. By developing the essential skills of communicating, managers improve relations with their team members and increase productivity.

Program Description
Essential Skills of Communicating helps managers learn the latest techniques in developing effective communication skills - improving their performance and increasing the productivity of the team and the organization. Throughout the workshop, managers will review video presentations and case studies, participant in group discussions, practice new skills, and receive immediate feedback. Managers leave with implementations tools, troubleshooting guides and additional resources to help them apply the skills they have learned on the job.

Take a Free Test Drive

The 4-5 hour workshop is designed for 6-18 participants and includes the following:

Create a Climate of Open Communication
The foundation of good communication is openness. The manager’s role is to support an environment that encourages the free exchange of open, honest communication.

Design Clear, Concise Messages
Develop messages that avoid complex and pompous language. Learn to logically organize messages and aim them at the listener’s interests.

Manage Nonverbal Behaviors Effectively
Understanding nonverbal factors, such as voice tone, intonation and gestures, is an important part of effective communication.

Listen to Communicate
Effective communication is a two-way process. Managers learn the importance of active listening and the role of responding appropriately by reflecting, probing, supporting, and advising.

Course Materials

Facilitator Guide

Complete instructions on how to conduct the workshop.
Explanatory text for the trainer, sample trainer narrative, transcripts of video segments and facilitation notes.
Facilitator Resource CD-ROM containing PowerPoint presentation, additional resources, and reproducible pages from the facilitator guide as well as entire participant workbook.

Participant Workbook

Exercises, forms, skill practice aids, and a video synopsis.
Job Aids section with tools and resources for applying the skills learned in the workshop.
Memory Jogger Card providing a handy reminder of the workshop’s skill points.

Video

Introduction followed by a scenario displaying positive use of the skills discussed in the program.
Video segments focusing on modeling positive behaviors for skill practices.
Scenarios in both office and industrial settings.

Pricing Information

Essential Skills of Communicating Participant Workbook	$44.00
Essential Skills of Communicating Online Course	$44.00
Essential Skills of Communicating Blended Learning	$63.50
Essential Skills of Communicating Facilitator Guide	$600.00