Articles |
| Paula K. Switzer, President of SRG, is a contributor to Ingram's Magazine and other publications. Published articles on training in her various areas of expertise will occasionally be published here, as well. We hope that the information contained is of value to your business. |
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Accountability is the Key to Exemplary Customer Service |
| "If you can't find a way to get people to be accountable, you're going to find it hard to make anything else work, let alone your business." ...more |
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Selling with Style |
| All of us have certain behavioral styles and preferences. If we can begin to understand and respect these differences in people, our results in dealing with others can become more pleasing and ultimately more successful for all parties. ...more |
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The Beauty of Behavior |
| What if you could find a way to understand what motivates a person, what their main goals, fears and blind spots are? Wouldn’t that be helpful in dealing with them both personally and professionally? ...more |
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Practice Makes Perfect |
| One of the reasons team training may seem to fall short of the mark, is because it is viewed as an event, rather than an on-going process. Learning to work together and to communicate takes time, as well as practice. That is why many efforts at management or leadership training fail to achieve lasting behavioral change. People don't change their behavior as a result of a two or three day training event. ...more |
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Creating an Environment That Works! |
| My belief is that you CANNOT MOTIVATE ANOTHER PERSON. That may sound rather pessimistic, but that's my story and I'm sticking with it! However, as managers and leaders within our organizations, I have an optimistic belief we can do much to create an environment where people will become self-motivated. ...more |
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Pilot Projects Can Help When Implementing Change |
| Known assumptions won’t kill your program. The ones you don’t know you’ve made can. When changing HR policies, business processes, technology or a combination of all three, it pays to verify our assumptions about how things will go. A pilot project is a low-cost way to uncover hidden assumptions and avoid the problems they can cause. ...more |
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Developing Performance Goals & Standards |
| Several years ago I was asked to do some consulting for a Fortune 500 company. At issue was finding out why the organization was so fragmented in its approach to business, even though the organizational goals had been well articulated and included in its vision, mission, and strategy. ...more |
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Providing Performance Feedback |
| It has always been great when my employees are doing great work, and they are easy to get along with. True, you don’t have to like everyone you work with. And the fact of the matter is that I’ve had employees that don’t always speak positively and are quick to point out my mistakes. ...more |
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Hiring Winning Talent |
| Melissa was one of four managers serving on a hiring committee for an insurance company. For the past four weeks the committee had interviewed seven candidates for their Director of Marketing position. After candidate eight the HR director, Judy, called the committee together discuss the process. ...more |
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Retaining Winning Talent |
| "As the economy approaches another expansionary period and the labor markets tighten, many fear that upwards of 50%-60% of American workers will seize on the first opportunity to jump ship." -Human Capital Institute (HCI). ...more |
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Essential Skills Of Leadership |
| Dale Carnegie once said, “Do the hard jobs first. The easy jobs will take care of themselves.” |
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| When it comes to leadership, one of the hardest jobs for managers to do is interact effectively on a day-to-day basis. I’m not talking about saying a quick “hello” and “good morning” as you pass each other on the way to the coffee pot. That’s all well and good, but what I’m talking about is the kind of interaction that maintains and enhances self-esteem. |
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| Problems on the job are the hard stuff. They can be solved more effectively and less stressfully when a manager deals with what people do rather than with their attitudes or personal characteristics. ...more |
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Coaching Job Skills |
| It is essential to all organizations to not only recruit the best talent, but also retain it. One of the crucial strategies involved in effective talent management is to define competencies (knowledge, skills and attitudes) the organization needs to get the work done and then to coach individuals toward that end. In essence, organizations need to assess the skills of their people, and then provide them with the proper training so that employees and managers are performing their jobs effectively. ...more |
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